Healthcare & Care Services

Building and managing professional care structures

MMD Central’s Healthcare division is focused on developing businesses and professional structures in the field of care and support services. The Group’s operational activity in this area is carried out through AlsterHerz Pflege GmbH, a specialized home care company designed to deliver professional services to people who need care and support within their own living environment. Within this structure, AlsterHerz Pflege GmbH is responsible for delivering and managing specialized nursing care, while MMD Central, at group level, focuses on business development, investment, organizational structure, growth, brand, management infrastructure, and the long-term development of this sector. The goal is not to build a small, purely local care service, but to develop a professional, scalable, and sustainable care structure capable of controlled growth as the number of patients, services, and staff increases.

AlsterHerz Pflege GmbH

The Group’s specialized care company

AlsterHerz Pflege GmbH is the operating company for MMD Central’s healthcare division. Its core focus is ambulatory care — delivering care and support services to people who wish to remain in their own home and familiar surroundings despite needing nursing care. AlsterHerz structures its services around each patient’s individual needs, coordinated with family members, physicians, and other healthcare providers.

Ambulatory Care (Ambulante Pflege)

Professional care delivered at home

The core of AlsterHerz’s work is providing ambulatory care directly in the patient’s home. Rather than relocating a person to a care facility, nursing staff visit the home on a scheduled basis and deliver the required services. This can combine basic care, treatment care, supervision, and support, tailored to each individual’s condition and care level (Pflegegrad). Services are planned around the patient’s actual needs, the time required, the type of care, and the family situation.

Basic Care (Grundpflege)

Support with essential daily activities

Basic care supports people who need help carrying out fundamental activities of daily life. Depending on individual circumstances, this can include assistance with personal hygiene, washing and bathing, dressing and changing clothes, mobility, getting up and going to bed, nutritional support, toileting and continence care, and positioning and movement support. The aim is not to replace a person’s independence, but to preserve their remaining abilities as fully as possible while supporting the areas where help is genuinely needed.

Treatment Care (Behandlungspflege)

Medical care delivered under physician’s orders

An important part of ambulatory care is treatment care, delivered on the basis of a physician’s prescription and within the relevant regulatory framework by qualified staff. Depending on the prescription and applicable permissions, this can include medication administration, blood sugar monitoring, insulin administration, blood pressure monitoring, wound care, compression stockings, dressing changes, injections, and other medically prescribed measures. This area requires careful planning, specialized staff, and professional documentation.

Supervision & Relief Services (Betreuung & Entlastungsleistungen)

Companionship and support in daily life

The need for care is not always physical or medical. Many people need support to maintain their daily routines, social activity, and independence. Supervision services can include companionship in everyday life, conversation and activities, accompaniment to appointments, walks and daily activities, shopping assistance, support with personal matters, and relief for family caregivers. This is particularly important for people who need support due to age, illness, or physical and cognitive limitations.

Household Support (Hauswirtschaftliche Versorgung)

Support in managing the home

For many people, the ability to continue living independently at home depends directly on their capacity to manage everyday household tasks. Support can therefore include help with cleaning, laundry, shopping, meal preparation, organizing daily matters, and other essential household activities. These services form part of a comprehensive care model and help people remain in their personal environment for longer.

Care Consulting (Pflegeberatung)

Guidance for patients and families

The German care system is complex for many families. People may lack sufficient information about their care level (Pflegegrad), the services available to them, financing options, or how to organize care. The consulting service can help patients and family members with the structure of care services, how to use available care benefits, choosing the right combination of services, organizing home care, relief options for family caregivers, and coordinating between different services. The goal is to create a practical care plan tailored to each family’s real situation.

Support for Family Members (Unterstützung von Angehörigen)

Reducing the burden on families

In many cases, a large share of care is provided by family members, which can be extremely demanding in terms of time, physical effort, and emotional strain. Professional care and supervision services can relieve part of this burden and allow family members to manage their caregiving responsibilities more sustainably, whether through supervision, relief services, respite care, or other available support.

Respite Care (Verhinderungspflege)

Temporary cover when the primary caregiver is unavailable

When a person is normally cared for by a family member who is temporarily unable to continue — due to travel, illness, rest, or other reasons — respite care can be used within the applicable legal framework. This allows families to rely on an alternative structure for a defined period without interrupting essential care.

Care Planning & Tour Management (Pflegeplanung & Tourenmanagement)

Precise daily operational planning

A professional ambulatory care service depends on more than qualified staff alone — daily operational planning is essential. For every patient, the required services, timing, frequency of visits, and appropriate staff must be defined. Tour planning ensures that visit times are realistic, staff routes are optimized, patients receive services at the scheduled time, working hours are used effectively, and unnecessary delays and travel are reduced. As patient numbers grow, this becomes one of the company’s most important economic and operational functions.

Care Documentation (Pflegedokumentation)

Professional, traceable record-keeping

Every care service must be properly documented. Beyond legal and contractual requirements, professional documentation is essential for maintaining quality of service and communicating information between staff. Documentation structures typically cover master data, care planning, proof of services rendered, care progress, physician’s instructions, measures taken, deviations, and wound documentation, along with other patient-related information. A focus on digital processes can increase the quality, speed, and traceability of documentation.

Billing with Care and Health Insurers (Abrechnung mit Pflege- und Krankenkassen)

Professional invoicing and settlement structure

Another key part of running a care service is billing. Depending on the type of service, costs may be settled through care insurance funds, health insurance funds, social welfare providers, or private-paying clients. Accurate recording of services rendered, complete documentation, and a precise accounting and billing process are therefore essential. A professional structure in this area not only reduces errors but has a direct impact on the company’s liquidity and financial performance.

Collaboration within the Care Network (Zusammenarbeit im Versorgungsnetzwerk)

Working with the wider healthcare and care network

Professional care is rarely delivered by a single organization alone. Depending on the patient’s situation, collaboration can involve general practitioners, specialist physicians, hospitals, discharge management, pharmacies, physiotherapy, occupational therapy, medical supply stores, care support centers, social services, and family members. Building a professional network of these partners is a key factor in both acquiring patients and ensuring continuity of care.

Personnel & Specialists (Personal & Fachkräfte)

Specialized workforce structure

The quality of a care service depends directly on the quality of its staff. Depending on the scale of operations, the team structure can include a care service director responsible for professional leadership and organization of the care division, qualified nursing specialists for delivering specialized services and treatment care, nursing assistants who provide elements of basic care and support within their qualifications, supervision and everyday support staff for companionship and assistance services, and administration and billing staff responsible for patient management, contracts, invoicing, and administrative matters. As the number of patients grows, staff numbers and service tours expand in corresponding stages.

Quality Management (Qualitätsmanagement)

Continuous quality control

Working in the care sector requires a clearly defined quality management system. This structure can cover care standards, hygiene, complaints management, further training, staff instruction, documentation control, internal quality reviews, handling of errors and risk, and data protection. The goal is to build a system in which quality does not depend on any single individual, but is embedded in the company’s processes.

Digital Care Operations

Digitalizing care processes

One focus of AlsterHerz’s development is the targeted use of digital tools in operations management. Specialized care software can be used for tour planning, time recording, digital care documentation, proof of services, staff scheduling, patient management, billing, and quality management. The purpose of digitalization is not to remove the human element of care, but to reduce administrative work and create more time for actual patient care.

The Role of MMD Central

Within the group structure, MMD Central is not itself a direct provider of care services; its role is to develop and strategically guide the Group’s investments in this sector. This includes capital provision and management, establishing new companies, business model development, growth planning, brand development, marketing strategy, digital infrastructure, building administrative structures, real estate and location strategy, developing business partnerships, evaluating acquisition opportunities, and developing new healthcare companies. This allows the specialized care company to focus on its core operations while benefiting from the Group’s management and entrepreneurial structure.

The Future of Healthcare

MMD Central’s vision for Healthcare is not limited to a single ambulatory care service. Where economic, legal, and operational conditions allow, future areas of development may include day care, night care, assisted living, senior housing, short-term care, respite care, and more intensive supervision offerings, along with other care and senior living structures. Every new development is evaluated based on real market need, licensing feasibility, workforce capacity, and economic viability.

Vision

Building a professional, scalable platform in care

MMD Central’s goal in Healthcare is to build businesses capable of long-term growth — both in the quality of care they provide and in their operational structure, management, and business economics. At the center of this strategy is AlsterHerz Pflege GmbH, the company responsible for operational care delivery, while MMD Central provides the Group’s framework for investment, development, and growth. The ultimate goal is a healthcare structure that can expand its services, patient numbers, team, and areas of activity in a controlled way — while maintaining quality and professional standards throughout.

Proposed Card Text (Homepage)

Healthcare & Care Services

Professional ambulatory care through AlsterHerz Pflege GmbH.